Frequently Asked Questions

Find out the answers to some of our most frequently asked questions.

General Questions

What should I do in an emergency or after hours?

In an emergency if the Practice is closed, please call 000 or present to the nearest hospital to you, with an emergency department.

A home visit MAY be available after clinic hours (where Doctor deems appropriate). Please speak to the Receptionist who will discuss further with the Doctor.

DR DR (locum service) is also available for after hours home visits – to access this service, please call 13 26 60.

What is the follow up process for results?
No results are given over the phone. Patients are required to make an appointment to discuss results with a Doctor.
How do you manage patient health information?
This Practice complies with the Health Records Act (Vic. 2001) and the Privacy Act (Commonwealth 1988).

Your medical record is a confidential document. It is the policy of this Practice to maintain security of personal health information at all times and to ensure that this information is only available to authorized persons involved in patient care.

If you wish to transfer your records, you will be asked to complete an information release form, and to provide us with photo ID that we can copy. This is to maintain privacy and confidentiality of your records.

What happens if I don't have a Medicare card?
For non medicare card holders, extra charges may apply.
Where can I give feedback or make a complaint?

We welcome comments and suggestions about the care you receive at this Clinic, please look for the Suggestions form in the reception area. If you are unhappy with any aspect of the services provided to you, please email

If you feel you have not received a satisfactory outcome, you may wish to contact:

The Health Commissioner Ph 1300 582 113

The Privacy Commissioner: Ph 1300 666 444

The Australian Health Practitioner Regulation Agency: Ph 1300 419495

About Our Services

General Health
Doctors on Clyde is a Bulk Billing Clinic with male and female fully trained doctors on site.

Our centre includes pathology on site Monday to Sunday.

Treatment Room
Women’s Health
Men’s Health
Chidren’s Health
Family Planning

Women's Health
We all know that lives can get busy but it’s important for women to get regular checks up and stay on top of their health.

At Doctors On Clyde, we understand this, but also know that women’s health is extremely important through all phases of their life.

We currently have many doctors who specialise in women’s health, both Male and Female doctors who work 7 days a week.

Men's Health
Men are typically very stubborn when it comes to their health and will only see a GP when they are actually sick.

Just like women and children, men need to have an annual health checks to assist with the prevention of any life threatening conditions such as prostate cancer or heart disease.

A man might think a doctors appointment is a waste of time as they “feel fine”, but it could easily be a life saving appointment.

Our doctors are here to assist with any concerns you may have in regards to your health. Whether it could be snoring, better performance in the bedroom or to just be a healthier you, our doctors are here to help.